Refund policy

Return Policy

We have a 30-day return policy. You have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition you received it: unworn, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at: oualidbkouch656@gmail.com

Items sent back without first requesting a return will not be accepted.

Damages and issues
Please inspect your order when you receive it. Contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Non-returnable items
We do not accept returns for used items, damaged items caused by the customer, sale items, gift cards, or personal care/beauty products for hygiene reasons.

Exchanges
The fastest way to get a replacement is to return the item you have. Once the return is accepted, you can place a new order for the item you want.

European Union 14-day cooling-off period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be unused, with tags, in its original packaging, and with proof of purchase.

Refunds
Once we receive and inspect your return, we will notify you if the refund is approved. If approved, you will be refunded to your original payment method within 10 business days.

If more than 15 business days have passed since your refund was approved, please contact us at: oualidbkouch656@gmail.com.